Effective Date: 01-01-2025
At Hostoral, we strive to provide exceptional web hosting services. This policy outlines the terms and conditions regarding refunds and cancellations.
1. Eligibility for Refunds
Refunds are available for specific services under the following conditions:
– **Money-Back Guarantee:**
– Shared Hosting: Eligible for a refund within [30 days] of purchase.
– VPS Hosting and Dedicated Servers: Eligible for a refund within [7 days] of purchase.
– Domain Registration and SSL Certificates: Non-refundable once the order is processed.
2. Conditions for Refund
Refunds will only be issued if:
– The refund request is submitted within the eligible refund period.
– The user has not violated our <a href=”https://hostoral.com/terms-of-services/”>Terms of Service</a>.
– The account does not have outstanding dues or violations related to billing.
3. Non-Refundable Services
The following services are **non-refundable**:
– Domain name registrations, renewals, or transfers.
– SSL certificates or other third-party services.
– Setup fees for dedicated or customized services.
– Payments for promotional or discounted plans.
4. Partial Refunds
In cases of early cancellation outside the eligible refund period, we may offer partial refunds at our sole discretion based on the remaining subscription period.
5. Cancellation Policy
To cancel your services:
– Log in to your account dashboard.
– Navigate to the “Cancel Services” section and submit your cancellation request.
– Refund eligibility will be determined based on the cancellation date.
6. Processing Time for Refunds
– Approved refunds will be processed within [7-10 business days].
– Refunds will be issued to the original payment method.
– Bank processing times may vary based on your financial institution.
7. Disputes and Charge backs
If you initiate a charge back without first contacting our support team, your account may be terminated immediately, and you may be held liable for any associated fees.
Would you like additional details, such as specific refund scenarios or examples?
